Returns & Refunds Policy

1. Digital Products

Digital products (ebooks, PDFs, courses, downloadable files) are non-refundable once downloaded or accessed.

This is standard practice for digital goods, as they cannot be returned or resold after delivery. Your purchase grants you a license to use the product for personal, non-commercial purposes.

Exceptions

Refunds for digital products may be issued in these cases:

• Product is corrupted, incomplete, or defective
• Product does not match its description on our website
• Duplicate purchase (accidental charge)
• Unauthorized charge (fraud)

To request a refund for these reasons, contact us with your order number and a detailed explanation.

2. Physical Products (Print-on-Demand)

Physical books, printed materials, and merchandise manufactured through our print-on-demand partners have a 30-day return window from the date of delivery.

Eligibility for Returns

Products may be returned if:

• Item is defective (printing errors, binding issues, missing pages)
• Item is damaged in shipment
• Item received is incorrect or different from what was ordered
• Item is unopened and in original condition (for change-of-mind returns, subject to approval)

Non-Returnable Items

The following items cannot be returned:

• Custom-printed or personalized books (printed with your name or special design)
• Used items (pages marked, binding damaged, obvious wear)
• Items returned after 30 days of delivery
• Items returned without original packaging

3. Return Process for Physical Products

To initiate a return:

1. Contact us at info@ai-absurd.com within 30 days of delivery
2. Include your order number and reason for return
3. For defects, include clear photos showing the damage or error
4. Wait for approval (we respond within 2 business days)
5. Ship the item back to us at your own expense (or we will provide a prepaid label for defective items)
6. Once received and inspected, we will issue a refund within 5–10 business days

4. Return Shipping Costs

For defective or damaged items: AI Absurd will provide a prepaid return shipping label. Return shipping is free.

For change-of-mind returns: Return shipping costs are the responsibility of the customer unless the error was our fault.

Please use the shipping label provided for returns. Items returned without tracking are not our responsibility.

5. Refund Amount

Approved refunds will include:

• Full product price
• Original shipping cost (for defects/our errors)

Refunds do not include return shipping costs paid by you (unless we provided a prepaid label).

6. Refund Processing Time

Once we inspect and approve your return:

• Refunds are issued within 5–10 business days
• Refunds are credited to your original payment method
• Processing may take an additional 3–5 business days by your bank or credit card company

If you don't see the refund after 15 days, please contact us.

7. Subscriptions & Recurring Charges

If you have an active subscription with AI Absurd:

• Cancellation takes effect at the end of your current billing period
• No refunds are issued for partial billing periods
• You can cancel anytime from your account settings or by contacting us

If you cancel mid-cycle and request a prorated refund, we may approve it on a case-by-case basis.

8. Defective Product Claims

If you receive a defective product (printing errors, missing pages, binding issues), please:

1. Take clear photos of the defect
2. Contact us within 14 days of delivery
3. Include photos and your order number
4. We will either send a replacement or issue a refund

Replacement items are typically shipped within 2–3 business days.

9. Chargebacks & Disputes

If you open a chargeback dispute with your bank or credit card company instead of contacting us first, you may:

• Forfeit our ability to issue a refund or replacement
• Have your account suspended or terminated
• Be pursued for chargeback fees and damages

We encourage you to contact us directly to resolve any issues before disputing with your bank.

10. Satisfaction Guarantee

We stand behind the quality of our products. If you are not satisfied with a physical product for reasons other than those listed, please contact us. We may be able to work out a solution.

11. Contact Us

For returns, refunds, or product issues: